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Automation Support Technician – Customer Service

Application Deadline: March 31, 2023

Location: Fremont - Ohio

Position Overview

Are you tired of travelling in your current role? Are you looking for a position that allows you to help customers and solve problems all while advancing your training and experience in robotic automation?
MCRI is looking for a technical service coordinator for its growing team. The position responsibilities include providing technical support, troubleshooting, and quoting service for automated robotic systems. The ideal candidate will have a strong ability in troubleshooting electrical, mechanical, PLC and Robotic systems. Must be highly organized, possess a positive attitude, excellent verbal and written communication skills, and the ability to work well with other team members and customers.
With a desire to learn more about the robotics industry, the opportunity for advancement is available.  Additional opportunities include on-the-job training, tuition payment for courses related to your position or a degree and on-site internet-based training from the leading provider of robots, FANUC America.

Essential Duties & Responsibilities:

  • Ability to diagnose and troubleshoot automation programs and controller faults by understanding typical robot operations, controller circuitry, and major components.
  • Ability to identify parts required and repair procedures as problems are reported by the customer or service technician.
  • Answer technical support phone calls and properly log all data in support system, identify problems and follow up with thoroughly researched solutions either through remote support or coordination of onsite service calls.
  • Create service, training, and parts quotations per customer request and part number searches as required.
  • Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers or utilized during on-site project coordination.
  • Monitor and respond promptly to the 24-hour service hot line when assigned.

Necessary Skills

  • Strong technical communication skills.
  • Acts independently yet can work in a team environment.
  • Adapts quickly to new technologies and products.
  • Highly organized and maintain a clean and professional work environment.
  • Highly effective on all MS Suite products and the ability to maintain and keep accurate documentation on the MCRI CRM software, Salesforce.


  • Certificate or equivalent experience in Robotics/Integrated Manufacturing, PLC, Electricity, Mechatronics, or another related field.
  • Experience with FANUC robots and controllers and troubleshooting a plus.
  • Experience with PLC programming, Allen Bradley/Rockwell Logix and troubleshooting.
  • Experience in Pneumatic Schematics and troubleshooting.
  • Experience reading Mechanical/Electrical Drawings.
  • Associate Degree related to automation, robotics or manufacturing or equivalent experience preferred.

Job Type

Full-time, on-site at Fremont, Ohio


TBD in accordance with job-related knowledge, skills and experience.


  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • 401(k) Matching
  • Company Paid Life Insurance
  • Health Savings Plan
  • Short-term & Long-term Disability Plan
  • Paid vacation
  • Paid holidays
  • Profit Sharing Incentive
  • Education/Tuition Reimbursement
  • Relocation Reimbursement Assistance

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