MCRI's Commitment To Quality

Commitment To Quality Goal

To drive a culture of excellence by embedding quality, safety, and reliability into every process and product, ensuring that MCRI consistently exceeds customer expectations and industry standards

Furthermore, MCRI is deeply committed to client satisfaction and profitable operations, achieved through continual improvement and employee ownership of all programs and projects. We hold ourselves to ever-increasing standards of excellence in everything we do, recognizing that satisfying client requirements is crucial to our continued success and a key reason behind our high customer retention and repeat business.

Our processes are designed to begin by clearly defining the client’s requirements, followed by a thorough review to ensure that these requirements have been fully met. Importantly, everyone involved in providing products or services to our clients takes ownership of ensuring that the client’s needs are well-defined, well-documented, and that the final products or services fully meet the specified requirements.

MCRI Commitment to Quality (CTQ) – We pledge to deliver automation solutions that meet or exceed customer requirements, uphold MCRI’s high standards, and ensure exceptional safety, performance, and reliability.

CTQ – Guiding Behaviors

These foundational behaviors shape MCRI’s approach to delivering quality in everything we do.

Make Quality Your Job and Personal Mission
Every team member is responsible for upholding MCRI’s standards, delivering exceptional performance, reliability, and safety. In doing so, we take pride in our work, always asking, “Is this my best effort?” Quality is both a personal and collective responsibility.
Prioritize Quality Over Cost
We choose durable, reliable components that ensure longevity and avoid the risks of using lower-quality materials. Therefore, quality is prioritized over cost at every stage of design and production.
Design for Longevity & Safety in Mind
We engineer our systems for a 10-year operational lifespan, ensuring reliability and durability. Moreover, when in doubt, we always choose the greater safety margin to protect operators and systems.
Strive for Elegant Simplicity
We aim for straightforward, efficient designs that minimize complexity. As a result, simplicity enhances clarity, reduces potential issues, and ensures user-friendly solutions.
Commit to Continuous Improvement
We regularly review and refine processes to enhance efficiency, eliminate waste, and integrate new technologies. By doing this, we reject the status quo and aim to improve competitiveness, quality, and safety.

Whether you need specialized automation/robot systems, custom robotic components/fixtures or precision parts, MCRI guarantees quality, reliability, and precision at every step. By collaborating closely with you, our experienced Team gains a deep understanding of your project requirements. As a result, we apply industry-leading engineering practices to ensure flawless execution of your project.

Andy Horn, Engineering Manager

Robotic Integration | Build-to-Print | Contract Manufacturing by Motion Controls Robotics .

Commitment To Quality – The Design Principles

Our engineering and design philosophy is centered on six core principles to ensure high-performance, safety, and longevity in every solution.

Speed
Design systems to maximize processing speed and throughput, minimizing cycle times and ensuring high efficiency to meet stringent performance and rate requirements.
Strength
Ensure systems are built to withstand specific application demands. We prioritize robust construction and engineering practices that enhance strength, survivability of collisions, and longevity over a 10-year operational lifetime.
Safety
Incorporate comprehensive safety features to protect both operators and the system. Adhere to industry standards with fail-safes, emergency stops, and protective enclosures to minimize risk and ensure safe operation.
Specifications
Ensure all systems are designed, manufactured, and tested to meet or exceed customer and MCRI specifications and standards.
Style
Include fit and finish details that enhance functionality and visual appeal, ensuring designs integrate seamlessly into the client’s environment and reflect a high standard of sophistication.
Simplicity
Design systems for easy maintenance and simple operation. Focus on minimizing downtime and reducing costs by making systems accessible, user-friendly, and straightforward.