Robot Service & Support

Real Support. Real People. Real Uptime.

Whether it’s remote troubleshooting, preventive maintenance, spare parts, or an on-site visit, our team focuses on fast diagnosis, clear communication, and follow-through that keeps your operation moving.

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Responsive support Practical fixes Follow-through

Remote Support Consumer Goods

“The tech service department recognized my symptoms and leaded me to the eventual solution. Always professional and courteous. This actual problem was the muting eyes in the wrong state causing a fault even before load entered the curtain.”

When a line is down, clarity matters as much as speed.

Robot Service & Support that meets you where you are

Remote help when you need it fast, on-site support when it’s time to go deeper, and parts coordination that keeps your schedule on track.

Remote Support

Fast troubleshooting

Get answers quickly, stabilize the process, and keep production moving.

On-site Support

Keep small issues small

PMs, inspections, and recommendations that protect uptime.

Spare Parts

Parts + coordination

Quotes, tracking, and follow-ups when timing matters.

Preventive Maintenance Textile

“Cody was on site and performed the annual PM for us and did a great job. He even pointed out the issue he saw with the reducer seals and informed me of the options going forward.”

Spare Parts Purchase Electronics

“We work with MCRI a lot. Quote response time and feedback is always amazing. Jennifer has been great to work with and provides excellent service!”

How our Robot Service & Support process works

Our goal is simple: reduce downtime and remove uncertainty. We start by understanding the issues, confirm the root cause, then help you implement the fix. The goal being clear communication and steps to solution the whole way.

Remote Support Building Materials

“Jeff did a great job communicating with people at the plant to complete the work. Jeff is always polite, patient, and demonstrates excellent customer service and follow through.”

Spare Parts Purchase Electronics

“We work with MCRI a lot. Quote response time and feedback is always amazing. Jennifer has been great to work with and provides excellent service!”

Reach Out to MCRI

Call or email with what you’re seeing. Photos/videos help, but aren’t required. Go to our service form

Understand the Issue

We confirm what changed, what the issue looks like, and what matters most right now.

Diagnose

We start with remote troubleshooting with our service tech then move to assigning an on-site specialist when it’s the fastest path to resolution.

Fix + Verify

We work together to solve the issue and confirm it’s stable before leaving.

Follow-through

We happiliy provide recommendations, PM notes, and next steps to make sure similiar issue don't show up.

Preventive Maintenance Manufacturing

“I'm very pleased with the service I get when I contact MCRI for assistance. Cody is extremely professional and well versed in robotics. I look forward to using MCRI for my FANUC robotics needs.”

More Feedback from the Field

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🧩 Programming Update Automotive

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“I first worked with Jeff, and he did an exceptional job working to get the quotes as I asked in order to get it through our organization. Then within a week Doug was calling to set up an onsite visit. Both were very professional and Doug addressed all my concerns with the equipment and provided me with training. I have already recommended Motion Controls Robotics to a co-worker that was looking into a new automation project. I was very pleased with the response and the knowledge of Motion Controls Robotics personnel as a whole.”

Training

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Remote Support Automotive

Fast response

“Jeff is responsible and very quickly I got what I needed. Thanks for Jeff's help.”

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Preventive Maintenance Building Materials

On-site

“Cody was a pleasure to work with! He was very helpful and accommodating to our schedule.”

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Robot Replacement Consumer Goods

“Logan did a great job. He completed the job a timely matter.”

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Remote Support Manufacturing

Helpful

“Always quick and very helpful. I have worked with Jason the most, and he does an EXCELLENT job.”

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Service Call - Part Replacement Building Materials

“Working with Jeff on the phone over the weekend was great! He went above and beyond, calling me back and helping track our package.”

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Programming Update Consumer Goods

“Douglas was incredible. The man knows his stuff and really made our service great. Hopefully we'll be able to work with you guys in the future.”

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Spare Parts Purchase Electronics

“Jennifer is always spot on. She is a blessing to work with.”

Need support?

Join our M-Tech Support Group to get the comprehensive support that keeps your systems running.

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