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M-Tech Remote Support Contracts

MCRI Remote Support is ALWAYS there when you need them. They have saved us hours of downtime with their prompt response and incredible knowledge! We had a label printer not printing and I reached out for support, one of their programmers walked me through finding and fixing the issue. We were up and running in no time! Thank You MCRI!!

~Automated Systems Technician
Packaging Company

STANDARD - Remote Support
Starts at $2,500
    • – 20 hours of remote support accompanies every install
    • – Covers questions from operators learning a new system
    • – Minor changes and/or additions to the system.
    • – 20 hours of remote support accompanies every install
    • – Covers questions from operators learning a new system
    • – Minor changes and/or additions to the system.
STANDARD PLUS - Remote Support
Starts at $7,500
  • – 40 hours of remote support
  • – Covers questions from operators learning a new system
  • – Minor changes and/or additions to the system
  • – Support Portal
  • – Knowledge Base Articles
  • – Knowledge Base Articles
UNLIMITED - Remote Support
Starts at $15,000
  • – Unlimited hours of remote support
  • – Covers questions from operators learning a new system
  • – Minor changes and/or additions to the system
  • – Process changes
  • – Support Portal
  • – Knowledge Base Articles

MCRI has developed 3 remote support contracts that accompany your robot system. These contracts are supported by our excellent service team. Upon the start of your system integration project, you are assigned a support technician so they are familiar with your system and will continue to troubleshoot questions that come up when a new system is installed. M-Tech Support is remote support through phone, email, and remote access where applicable.


STANDARD - Remote Support

A Standard 20 hours of remote support accompanies every install. This Standard contract covers typical questions and concerns based on operators learning a new system as well as minor changes and/or additions to the system.

STANDARD PLUS - Remote Support

A Standard Plus remote support contract reserves 40 hours for questions, changes and issues that may come up during the year. This contract level includes a support portal for your facility with access to the MCRI knowledge base.

UNLIMITED- Remote Support

An Unlimited contract provides hours for process changes and support needs throughout the year. As well as all the items listed above.


Check that your Robot Integrator has a Service Team

One of the most important criteria is to make sure you select an integrator that not only has system knowledge and experience but a service/support team for after install. This ensures overall system success – especially if your company is new to robotics or doesn’t have an on-site automation engineer.

We have often been asked to support systems we haven’t installed because the current integrator doesn’t have availability. This can take a lot more time and cost. By having your integrator familiar with your system, you can solve issues and make changes in a fraction of the time.

We have various MCRI Tech Talk articles explaining what to look for when selecting a robot integrator and how to get started with robot integration:

Download M-Tech Flyer

M-Tech Remote Support

With remote support, our technicians will use the HMI information to walk the on-site operators through solving any issues or faults.

M-Tech Remote Support

Contact MCRI to Find Out More about M-Tech Remote Support Contracts

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