M-Tech Remote Support Contracts
MCRI Remote Support is ALWAYS there when you need them. They have saved us hours of downtime with their prompt response and incredible knowledge! We had a label printer not printing and I reached out for support, one of their programmers walked me through finding and fixing the issue. We were up and running in no time! Thank You MCRI!!
~Automated Systems Technician
Packaging Company
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- – 20 hours of remote support accompanies every install
- – Covers questions from operators learning a new system
- – Minor changes and/or additions to the system.
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- – 20 hours of remote support accompanies every install
- – Covers questions from operators learning a new system
- – Minor changes and/or additions to the system.
- – 40 hours of remote support
- – Covers questions from operators learning a new system
- – Minor changes and/or additions to the system
- – Support Portal
- – Knowledge Base Articles
- – Knowledge Base Articles
- – Unlimited hours of remote support
- – Covers questions from operators learning a new system
- – Minor changes and/or additions to the system
- – Process changes
- – Support Portal
- – Knowledge Base Articles
MCRI has developed 3 remote support contracts that accompany your robot system. These contracts are supported by our excellent service team. Upon the start of your system integration project, you are assigned a support technician so they are familiar with your system and will continue to troubleshoot questions that come up when a new system is installed. M-Tech Support is remote support through phone, email, and remote access where applicable.
STANDARD - Remote Support
A Standard 20 hours of remote support accompanies every install. This Standard contract covers typical questions and concerns based on operators learning a new system as well as minor changes and/or additions to the system.
STANDARD PLUS - Remote Support
A Standard Plus remote support contract reserves 40 hours for questions, changes and issues that may come up during the year. This contract level includes a support portal for your facility with access to the MCRI knowledge base.
UNLIMITED- Remote Support
An Unlimited contract provides hours for process changes and support needs throughout the year. As well as all the items listed above.
Check that your Robot Integrator has a Service Team
One of the most important criteria is to make sure you select an integrator that not only has system knowledge and experience but a service/support team for after install. This ensures overall system success – especially if your company is new to robotics or doesn’t have an on-site automation engineer.
We have often been asked to support systems we haven’t installed because the current integrator doesn’t have availability. This can take a lot more time and cost. By having your integrator familiar with your system, you can solve issues and make changes in a fraction of the time.
We have various MCRI Tech Talk articles explaining what to look for when selecting a robot integrator and how to get started with robot integration:
MCRI Value – Design, Build, Install, and Support
Collaborative Sales Approach We consistently exceed customer expectations by combining our advanced robotics and end of line packaging expertise with…
Robot Integrator – Bringing Robotics to your Process
You have made it to the third step in the process of adding automation. You have gone through the work…
Get Employees Ready for Robotics – Bringing Robotics to your Process
70% of robot orders in the 1980s were for use in automotive factories, today this number is 52% Source -…
Design your System – Bringing Robotics to your Process
The decision to add robotics to your application has been made and you have selected an integrator. The next step…
Identify your Needs – Bringing Robotics to your Process
According to the Robotic Industries Association (RIA) companies in the Automotive, Consumer Products, Medical, and Industrial industries are currently adding…
Define your Process – Bringing Robotics to your Process
Define & Document & Improve your Current Process You went through the “identifying your needs” list and found at least…
The Importance of Robot Integration Services
Selecting a robot integrator can be a complicated decision. When deciding to add robotics to your process, there are usually…
Robot Integrator vs In-House – 8 Decision Points to Figure in
Deciding whether to use a robot integrator can be a tough decision. The same robot cell, if you look at…
FANUC Certified Servicing Integrator
Motion Controls Robotics is proudly a member of the FANUC America Authorized System Integrator Network. Being a FANUC Level 4, Certified…
With remote support, our technicians will use the HMI information to walk the on-site operators through solving any issues or faults.
