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M-Tech Support Contracts (MTS)

In today’s fast-paced environment, ensuring the seamless operation of your systems is paramount. Our support contracts redefine the way you experience system support – not just as a service but as a strategic partnership.

With M-Tech Support Contracts your:

  • Challenges are met with expertise.
  • Downtime is minimized.
  • Costs are optimized.
  • Goals are achieved effortlessly.

MCRI Support is ALWAYS there when you need them. They have saved us hours of downtime with their prompt response and incredible knowledge! We had a label printer not printing and I reached out for support, one of their programmers walked me through finding and fixing the issue. We were up and running in no time! Thank You MCRI!!

~Automated Systems Technician
Packaging Company

MTS-1: Base Warranty Package
Available w/ MCRI system

Included with each MCRI job

  • – Phone, online, virtual, or remote access support.
  • – 20 hours of technical support, including access to 24/7 & Holiday support for loss production downtime
  • – Statement of usage, topics, and notes of each occurrence is emailed to customer.
  • – Travel expenses, per diem, travel time, freight, and equipment rental are billed separately.
MTS-2: Basic Package
Starts at $4,000 year

Renewal or new purchase level

  • – 40 hours of technical support, including access to 24/7 & Holiday support for loss production downtime

Base Support Package Plus:

  • – 10% discount on spare parts orders.
  • – 10% discount on M-Tech Support for travel expenses, per diem, travel time, freight, and equipment rental.
  • – Additional items can be added to the package from the M-Tech Option Menu.

 

MTS-3: Standard Package
Starts at $8,000 year

Renewal or new purchase level

  • – 80 hours of technical support, including access to 24/7 & Holiday support for loss production downtime

Base Support Package Plus:

  • – 15% discount on spare parts orders.
  • – 10% discount on M-Tech Support for travel expenses, per diem, travel time, freight, and equipment rental.
  • – 10% discount on additional items added to the package from the M-Tech Option Menu.
MTS-4: Platinum Package
Starts at $10,000 year

Renewal or new purchase level

  • – Unlimited hours of technical support, including access to 24/7 & Holiday support for loss production downtime

Base Support Package Plus:

  • – 20% discount on spare parts orders.
  • – 15% discount on M-Tech Support for travel expenses, per diem, travel time, freight, and equipment rental.
  • – 15% discount on additional items added to the package from the M-Tech Option Menu.

MCRI has developed 4 support contracts to accompany your robot system. These contracts are supported by our excellent service team. Upon the start of your system integration project, you are assigned a support technician so they are familiar with your system and will continue to troubleshoot questions that come up when a new system is installed. M-Tech Support is available onsite, through phone and email and remote access where applicable.


With Motion Controls Robotics, you don’t just get service; you get a dedicated team committed to keeping your operations running seamlessly.

✅ Experienced Technicians On-Call

  • No third-party call centers or non-technical personnel involved.
  • Our Service Coordinators collaborate with Robot/PLC programmers and/or Mechanical/Electrical engineers to solve your issues.
  • Every on-call technician is well-versed in Robot/PLC/HMI programming, electrical systems, pneumatics, and mechanical troubleshooting & diagnostics.

✅ 24/7 Support Options:

  • During Normal Business Hours (Monday to Friday, 8 am – 5 pm EST):
    • Call the main MCRI phone line at 419-334-5886 ext. 3.
    • Calls will be promptly routed to the Technical Service Department via the MCRI receptionist.

✅ After Hours (24/7 Support):

  • Call our dedicated 24/7 line at 1-877-ROBOTS2 (877.762.6872).
  • Leave a message for an immediate call back. Information needs to include:
    • Company Name
    • MCRI Job Number
    • Robot F-Number – this is a unique number for every FANUC robot
  • Our phone service monitors all calls, and leaving a message ensures a return call within 30 minutes.

✅ How We Communicate & Solve:

  • Each unique issue gets assigned a Case# and a dedicated Service Coordinator.
  • The Service Coordinator collaborates with MCRI staff, OEM support, or third-party contractors as needed.
  • Summaries of case history are available.

✅ First Year Highlights:

In the warranty year, our CRM software tracks Cases:

  • Remote support usage details, including the number of hours consumed.
  • Case started time & date stamped.
  • Issue specifics by machine, shift, and other key data points.

✅ Renewal Package Tailored for You:

The renewal package is customized for each site and may include:

  • +/- Support hours based on your needs.
  • Annual Robot or equipment Preventative Maintenance Service.
  • Additional Training, Optimization Visits, Site Inspections with recommendations.
  • Third-party supplied equipment inspections, calibrations, upgrades, etc.

Experience the difference with M-Tech Support from Motion Controls Robotics – where excellence meets innovation in technical support.


Check that your Robot Integrator has a Service Team

One of the most important criteria is to make sure you select an integrator that not only has system knowledge and experience but a service/support team for after install. This ensures overall system success – especially if your company is new to robotics or doesn’t have an on-site automation engineer.

We have often been asked to support systems we haven’t installed because the current integrator doesn’t have availability. This can take a lot more time and cost. By having your integrator familiar with your system, you can solve issues and make changes in a fraction of the time.

We have various MCRI Tech Talk articles explaining what to look for when selecting a robot integrator and how to get started with robot integration:

Robot Integrator vs In-House – 8 Decision Points to Figure in

Robot Integrator vs In-House – 8 Decision Points to Figure in

Deciding whether to use a robot integrator can be a tough decision. The same robot cell, if you look at…

FANUC Certified Servicing Integrator

FANUC Certified Servicing Integrator

Motion Controls Robotics is proudly a member of the FANUC America Authorized System Integrator Network. Being a FANUC Level 4, Certified…

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Contact MCRI to Find Out More about M-Tech Support Contracts

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M-Tech Remote Support

With remote support, our technicians will use the HMI information to walk the on-site operators through solving any issues or faults.

M-Tech Remote Support
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